Claims
Need to report a claim? We’ll guide you through the process and aim to bring the best outcome for your situation. As independent brokers, we’re here to support you and put your needs first.
Is your claim an emergency and outside of business hours? Call our partnered company: Premium Restoration. Emergency line: 604-231-4546.
Need to contact your insurance company's claims department? Please see the respective contact information below:
Auto / Vehicles
- ICBC: 604-520-8222
Outside Greater Vancouver: 1-800-910-4222 - Family Insurance
AutoCover Claim: 1-800- 661-4404
Report Your Auto Claim Online With Family Insurance - Beacon/Cansure
Report Your Auto Claim Online With Beacon/Cansure - Stratford: 604-282-0671
Report Your Auto Claim Online With Stratford - Hagerty: 855-451-4957
Report Your Auto Claim Online With Hagerty
Marine
- Premier Marine: 604-669-5211
Report Your Marine Insurance Claim Online With Premier Marine - Beacon/Cansure
Report Your Marine Insurance Claim Online With Beacon/Cansure - Pacific Marine: 1-866-694-3111
- Coast Underwriters: 604-683-5631
- Cowan Insurance: 1-866-912-6926
Life
- Call 604.298.4222 for all life claims.
Travel
- T.I.C.: 1-800-882-5246 (1-800-88-CLAIM)
- Travel Underwriters: 604-278-4108
- From U.S.A. & Canada, call toll-free: 1-800-663-0399
- Worldwide, call collect: 604-278-4108
- In Mexico, call: 001-800-514-9976
- Outside North America and Mexico, call: 800-663-00399
**To use this Global Toll-Free service, first dial the international access code for the country you are in, then enter the 11-digit toll-free number as shown above. Service not available in all countries. If you encounter problems accessing this service, please call us collect at 604-278-4108.
Home Owners
- Family Insurance HomeCover: 1-800-661-4404
Report Your Home Insurance Claim Online With Family Insurance - Wawanesa Insurance: 1-844-929-2637
Report Your Home Insurance Claim Online With Wawanesa - Intact: 1-866-464-2424
- Aviva: 1-866-692-8482
- Chubb Insurance Canada: 1-800-532-4822
Report Your Claim via Email: canadian-claim-reports@chubb.com - Optimum West: 1-877-806-8023
- The Economical Insurance Group: 1-800-607-2424
Report Your Home Insurance Claim Online With The Economical Insurance Group - Royal & SunAlliance Insurance: 1-800-319-9993
Report Your Home Insurance Claim Online With Royal & SunAlliance Insurance - CNS Insurance: 1-888-267-6766
Business
- Wawanesa Insurance: 1-844-929-2637
Report Your Business Insurance Claim Online With Wawanesa Insurance - Optimum West: 1-877-806-8023
- The Economical Insurance Group: 1-800-607-2424
Report Your Business Insurance Claim Online With The Economical Insurance Group - Aviva Insurance: 1-866-692-8482
Report Your Business Insurance Claim Online With Aviva Insurance - Royal & SunAlliance: 1-800-319-9993
- CNS Insurance: 1-888-267-6766
Insurance Company Websites
Vehicles:
- ICBC – www.icbc.com/Pages/default.aspx
- Family – https://www.familyins.com/pub/insurance-products/autocover/
- Stratford – https://stratfordunderwriting.ca/
- Hagerty – 855-451-4957
https://www.hagerty.ca/claim/claim_main.aspx - Auto Cover – www.familyins.com
Motorcycle:
- ICBC – https://www.icbc.com/Pages/default.aspx
- Cansure – https://cansure.com/broker/toys/bc-motorcycle/
- Beacon Insurance – www.beacon724.com
Life:
- Manulife – www.manulife.com
- Transamerica – www.transamerica.com
- Standard Life – www.standardlife.com
Home / Condo / Tenant:
- Aviva – www.avivacanada.com
- Beacon Underwriting – www.beacon724.com
- Canadian Northern Shield (CNS) – www.cns.ca
- Chubb Insurance – www.chubb.com/international/canada
- Family Insurance - Home Cover – www.familyins.com
- Intact – https://www.intact.ca/bc/en/personal-insurance/home.html
- Optimum West – www.optimumwest.com
- The Guarantee – www.theguarantee.com
- Wawanesa – www.wawanesa.com
Marine:
- Cansure – https://cansure.com/policyholder/toys/
- Chubb Insurance – https://www.chubb.com/ca-en/business-insurance/marine.html
- Coast Underwriters - https://coastunderwriters.ca/products/pleasure-craft
- Cowan Insurance – https://www.cowangroup.ca/home/for-brokers/marine/
- Intact Insurance - https://www.intact.ca/en/personal-insurance/vehicle/boat.html
- Pacific Marine – https://pacificmarine.ca/boat-owners
Travel:
- Allianz – https://www.travelinsurance.ca/en_CA.html
- Tugo – https://www.tugo.com/
Business:
- Aviva Insurance – https://www.aviva.ca/en/business/
- Cansure – https://cansure.com/policyholder/commercial/
- Canadian Northern Shield – https://www.rsabroker.ca/commercial-insurance
- Economical Mutual – https://www.economical.com/en/insurance/business-insurance
- Intact – https://www.intact.ca/bc/en/business-insurance.html
- Optimum West – https://www.optimum-general.com/en/british-columbia/commercial
- Travelers Canada – https://www.travelerscanada.ca/business-insurance
- Wawanesa – https://www.wawanesa.com/canada/products/business-insurance.html